Help, whenever you need it.

If something isn’t working as it should, or you simply have a question, we would rather you asked than struggled. Write to us at admin@thecollectorsclub.com and a real person will reply. Please tell us which device you were using and what you were trying to do, and we will get you sorted as quickly as we can.

Common questions

How do I sign in?

Open the app or visit the website and choose to sign in. Enter the email address you applied with, and you can either use your password or ask us to send you a one-time sign-in link by email. On iPhone and Android you can also enable Face ID or Touch ID for a quicker sign-in next time. Your membership is personal, so please keep your sign-in details to yourself.

How do I reset my password?

On the sign-in screen, choose Forgot your password? and enter your email address. We will send you a link to set a new one. If the email doesn’t arrive within a few minutes, check your spam folder, and if it still hasn’t come through, write to us and we will help. You can also sign in without a password at all by requesting a one-time sign-in link.

How do I delete my account?

Sign in, open Settings, and go to the account section at the bottom of the page, where you’ll find the option to delete your account. As a safeguard, we ask you to type DELETE MY ACCOUNT to confirm. If you’d rather not sign in, or no longer have access, email admin@thecollectorsclub.com from your registered address and we’ll take care of it. Our account deletion page explains exactly what happens to your data.

I’ve applied — what happens next?

Once you’ve applied and completed identity verification, your application waits in a queue for review. You can check its status by signing in at any time. When a decision is made you’ll receive an email, and if you’re approved, the members’ portal unlocks the moment you next sign in.

How does matching work?

When a piece in one member’s collection lines up with what another member is quietly seeking, the Club offers both of them an introduction — no names, prices, or photographs are shared until both say yes. Notifications land once a day, in the morning, never late at night. You choose which of your pieces are available for matching in your collection settings.

Can anyone read my messages?

No. Messages between members are end-to-end encrypted. We hold only encrypted content and cannot read your conversations — nor can anyone else but the two members involved.

How do I get a copy of my data?

Open Settings and request a data export. We’ll prepare it and send it to you. You don’t need to delete your account to do this.

I’m not receiving notifications on my phone.

Check that notifications are enabled for The Collectors Club in your device settings, and that you’re signed in. If they still don’t come through, sign out and back in once, and if that doesn’t help, write to us with the make and model of your phone.

Still need a hand?

Email admin@thecollectorsclub.com and we’ll reply. For anything to do with your membership itself, you can also reach the Club through our contact page.